FAQ
Our COVID-19 Response:
Brockmann’s Chocolate is committed to the safety of our team members and our customers. Please note during these times we have implemented a number of extra safety measures within our offices, production floor and warehouses to ensure we are doing our part to prevent the spread of COVID-19. If you would like more information from one of our team members on what we are doing please reach out to us at shop@brockmannchocolate.com.
How does shipping work?
We ship all products within Canada using Canada Post - direct from our factory to your doorstep. During the warmer months we take extra precautions in packing and shipping orders such as special packaging, ice packs, no shipping on Friday's, and restricting shipping to Xpresspost or Priority. For more details on shipping options and pricing please view the table below.
We now offer FREE Curbside Pickup from our Delta Factory Outlet. Curbside Pickup is currently only available on Friday's from 12pm - 4pm. More information will be provided once your order is placed.
Please note that due to the current COVID-19 situation you may experience slight delays receiving your order and delivery times are estimates only.
Where are your chocolates produced?
All of our chocolates are produced at our facility in Delta, BC.
Are your chocolates gluten free?
Yes, all flavours of Truffini and Crunchetti are gluten free.
Are your products kosher?
Yes, our production is supervised by Kosher Check, a non-profit global kosher certification agency headquartered in Vancouver, BC.
Who creates your chocolate recipes?
Our recipes are guided by the creative mind of Norbert Brockmann, a master chocolatier with over 50 years of experience and family recipes.
What kind of premium chocolate do you use?
Our chocolate is a customized blend made locally with only the finest ingredients for the best quality premium chocolate.